It’s no surprise that the two most important things small businesses consider when shipping their products to their customers are 1) the quality of the product and 2) the customer’s satisfaction.
However, there are an entire array of factors controlling how quickly, carefully or cost-effectively products travel from point A to point B – these factors can ultimately impact the customer’s satisfaction, regardless of the quality of the product.
In small business, logistics and shipping mistakes are inevitable. However, when considering these carefully, they’re often easy to spot and even easier to prevent for the future. Here at NI Parcels, we’ve got your back. Here are 3 of the most common shipping mistakes to help you look out for them and do everything to avoid in the running of your small business.
1. Inaccurate Product Specification.
It’s absolutely essential that dimensions and weights of items being sent are correct. If you input them incorrectly into booking systems, you run the risk of it leading to unwanted surcharges and increased shipping costs. Taking that extra bit of time and care to measure items accurately can save an enormous amount of time and money.
2. Poor Packaging.
This may well be one of the most overlooked steps when it comes to small business shipping. It can’t be emphasized enough how important it is to ensure your goods are packaged properly. If they are not, you run the risk of returns and very disappointed customers when the items arrive damaged on their doorstep. Ultimately, trying to save money by sending items in boxes that are too small, too weak or without good internal packaging could end up costing you much more.
3. Shipping Internationally Without Doing The Research.
Particularly for small businesses, international sales are super exciting. However doing the research is key. If you haven’t prepared and don’t know what to expect from each country’s tax code and regulations, it may result in a very awkward experience on your customer’s doorstep – and ultimately, that isn’t going to have a particularly great reflection on your business. Taking the time to research international shipping carefully and properly informing your customers will be wholly worth it in the long run.
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