NI Parcels and NIParcels.com are the trading names of Uni Baggage LTD. Company Number 609325 with its registered office as 85 Sydenham Road, Belfast, BT3 9DJ.Telephone Number: 028 9503 0115.
Booking
1.1 By registering an account with NI Parcels or booking with NI Parcels you agree to NI Parcels's terms and conditions outlined below as well as the couriers' terms and conditions.
1.2 NI Parcels is a booking agent for national and international couriers and does not physically handle your shipment.
1.3 You agree that NI Parcels may send your shipment with any one of its couriers. These couriers include but are not limited to Parcelforce Worldwide, DPD, CAE Delivers, DHL, Captain Courier, UPS, Nightline and FedEx.
1.4 When obtaining a quote you can select a courier and service to suit your requirements. If for some reason we are unable to send with the allocated courier it will be sent on a courier with an equal or better service.
1.5 The estimated speed of the service will be when you get a quote. If for some reason we are unable to send with the allocated courier it will be sent on a courier with an equal or better service. If we are unable to source a suitable replacement courier, your shipment will be refunded in full.
1.6 You may not send Personal Effects (e.g used clothing in suitcases) on any of our services. If sent they will not be covered by compensation cover.
1.7 When a booking has been made, it cannot be altered once it has been processed and a tracking number issued.
1.8 If you have any issues or additional queries regarding your order, please get in touch within 90 days.
Payments, Charges and Refunds
2.1 Payments are made at the time of booking and can be paid with a credit, debit card or PayPal. Your card details will be processed and saved by a secure third party. We do not have access to your card number. These details will be stored securely for up to 90 days to prevent fraud and to comply with government legislation. You can request your card details to be removed 90 Days after your most recent payment by contacting us via our contact form. Payment details can only be removed if an account has zero outstanding invoices or payments.
2.2 No refunds will be offered for a cancellation. Partial refunds may be offered if your package is severely delayed due to the courier. This does not apply if your labels have fallen off
2.3 Any refunds offered will be made back to the original payment source. We cannot refund to another payment source.
2.4 Any money added to your top up account will only be available to spend on NI Parcels and cannot be returned if unspent. Account balances will become invalid and set to zero after 12 months of inactivity.
2.5 Price Promise/Match: We will aim to match the same service for any online business offering the same customer service levels including but not limited to: phone, email and livechat support. We will match the service based on delivery speed, compensation cover, courier, collection and delivery options. If you have placed an order and found a better price for the same service please contact us within 48 hours of booking and we will refund the difference and add £5 credit to your account, to your account, to be used within 1 year. Price promise is valid once per routes, per customer.
2.6 Chargebacks received will result in the immediate suspension of the associated user account as well as cancellation of any outstanding orders.
Invoices and Charges for exceeding the Service Limits
3.1 Your shipment must not exceed the dimensions or weight stated at booking. If they do, you will be charged a £10 admin fee plus the additional cost to send the sizes/weight of your shipment, extra costs will be either as per our website rates or if not available courier imposed rates. This includes the actual weight and the volumetric weight. If your shipment is overweight/oversized it may be delayed, returned to you or you may have to collect the shipment from the courier's local collection/delivery depot without a refund.
3.2 Surcharges, fees or invoices for overweight or oversized shipments will be issued within 90 days of collection.
3.3 To prevent baseless disputes for an invoice we require photographic evidence such as images showing the sizes or weight of your shipment and items as given at booking. Images should clearly show the measuring tool and also the shipping label of all items within a shipment to prove that the provided images show the correct shipment.
3.4 Any surcharges, fees or outstanding invoices must be paid within 14 days of receipt. We will charge your default saved payment card to avoid extra fees if you do not pay the invoice or query the outstanding invoice within 14 days.
3.5 If any surcharges, fees or outstanding invoices are not paid within 14 days an admin fee of £10 will be levied plus an additional 5% interest above the Bank of England base rate per month.
Collections and Delivery
4.1 Collections can take place between 8.00 and 19.00 Monday to Friday depending on the working days in your collection country. You agree that you will make the shipment available for collection between these times on your collection date. Deliveries will take place between 8.00 19.00 on your delivery date. Most collections and deliveries take place between 9.00 – 18.00.
4.2 Collections are not guaranteed and any collections that fail are not automatically rebooked and you must contact us to arrange another collection.
4.3 NI Parcels's couriers have a 97% on-time delivery success rate. The service is not guaranteed and should not be used for time-sensitive shipments. Shipments are not delivered or collected on weekends or bank holidays. NI Parcels is not liable for any delays caused to your shipment. We cannot guarantee a specific delivery date or time.
4.4 You must be present for collection and delivery. Shipments should not be left unattended for collection and you are responsible for ensuring the correct courier collects your items. If you have booked multiple collections, please ensue the correct courier collects the correct items.
4.5 If you miss your collection no refunds will be offered. If you miss the delivery packages can be rearranged for delivery or collected from a local depot. If you book a same day service and you miss the delivery, you will be charged the same delivery price for a returned parcel.
4.6 If you miss the delivery, it will normally be attempted the next working day however can be collected from a local depot if arranged with the courier. If no one is present at the delivery address delivery may be made to a neighbouring address or left in a safe place without a signature at the discretion of the driver. If delivery cannot be made after 3 attempts, your shipment will be returned to the collection address.
4.7 NI Parcels couriers will not collect from individual rooms within offices, warehouses etc. Items will be collected from the reception, front desk or mail room. Please check with your collection address regarding this.
4.8 If your delivery is refused it will be returned to the sender with no refund entitlement, you will also be charged a return fee.
4.9 NI Parcels is not liable for any delay, loss or damage that may occur to your shipment. It is the couriers' responsibility to ensure your shipment is collected, handled and delivered with due care. If you have experienced a problem with your collection or delivery, please contact NI Parcels or the relevant courier directly. If your shipment has unfortunately been damaged, please email NI Parcels as soon as possible at [email protected]
4.10 NI Parcels cannot track your items for you. NI Parcels provides tracking numbers for every shipment which you should check daily from the collection of a shipment. We also provide automated tracking alerts in your My Account area. If you notice any irregular tracking events, please contact NI Parcels and we can investigate this for you.
Packaging and Labelling
5.1 Labels provided by NI Parcels must be attached to your shipment securely with any old labels or addresses removed from all items within your shipment. If you do not attach your labels securely you are not entitled to claim compensation if your shipment is delayed or lost. Securely is defined as using a strong double-walled cardboard box or suitcase and attaching 2 labels to different sides of an item and if using a suitcase not using tape alone to secure your labels. You are required to print the provided labels.
5.2 It is your responsibility to ensure the provided labels are attached securely, if you are not present at the collection address please forward all correspondance to the collection side and also ensure that your shipment is packaged and labelled correctly. If your labels are not attached securely, you are not entitled to claim compensation
5.3 If your shipment contains contents listed on the prohibited list, it may be delayed, returned to you or you may have to collect the shipment from the courier's local collection/delivery depot.
5.4 Shipments should only be sent in packaging appropriate for the contents bearing in mind they will travel in an automated couriers network with other heavy and large items. Suitcases or strong (double-walled) cardboard boxes are normally suitable for most contents. If you use insufficient packaging your shipment may be refused carriage and, if collected, any damage caused to your shipment or contents will not be covered by compensation cover.
5.5 Insufficient packaging applies to the outer packaging and also how items are packaged internally. Please do not use plastic storage boxes, plastic bags or weak crisp style boxes.
5.6 Internal contents should be evenly spread out and where needed, the contents protected from each other. There should be minimal space for contents to move whilst in transit and any empty space should be filled for the protection of the internal contents.
5.7 Pallets cannot be used on this service. Certain items may require a pallet for the safe transport of your item. If you use a pallet or our courier partner deems a pallet necessary for the safety of their network and staff, NI Parcels will not be liable for this charge.
Customs and Clearance
6.1 For shipments where customs are required shipments will be sent on a DAP basis. It is the customer's responsibility to complete, print and attach your customs documents. Customs forms will be available in the My Orders section after booking. It is the customers' responsibility to ensure these are completed before the chosen collection date. If the customs documents are not completed or attached, the collection may be refused or delayed.
6.2 NI Parcels has no direct link or association with any customs authorities and has no control over their decisions or requirements. Some countries may require separate clearance procedures such as through third party broker, NI Parcels will not be liable for any delays or charges due to extra customs requirements. NI Parcels will not be liable for any loss/damage for shipments or contents removed or disposed of by customs.
6.3 NI Parcels is not liable for any customs charges. These may be but are not limited to: clearance fees, taxes, multiline or storage charges. NI Parcels is not liable for delays imposed on your shipment. It is the receiver's responsibility to pay any duties, not NI Parcels. If the receiver does not pay taxes or duties, customs authorities may hold, return or dispose of a shipment.
6.4 You agree that your shipment may be opened and inspected by the courier's security team and customs as required. If your shipment is found to be contain prohibited items they may be seized, delayed or returned to the collection address, NI Parcels is not liable for any delays caused as a result of such checks.
6.5 Please do not send items that can be locked. NI Parcels is not liable for damage to locks or packaging if a shipment is required to be opened or inspected by customs or security authorities.
6.6 You agree that, if requested, to present any information or documentation requested by customs, brokers or NI Parcels relating to the customs clearance of your shipment without delay in order to clear your package through customs.
6.7 You agree that you are responsible for providing the correct information requested by any customs agent or authority for items passing through customs. If you do not provide information in a timely manner, your shipment may be refused clearance and returned to you.
Claims for damage or compensation
7.1 Compensation claims or complaints must be made within 14 days to NI Parcels or 7 days of delivery. Should you need to make a claim please contact NI Parcels as soon as possible and we will make the claim on your behalf with the courier. Claims after this time will not be processed. Do not send your claim directly to the courier as it will be refused.
7.2 If you purchase compensation cover from NI Parcels you agree to the NI Parcels compensation cover terms and conditions.
7.3 Certain items can be sent with NI Parcels but only on a non-compensation basis. Please read the prohibited and non-compensation items.
7.4 NI Parcels does not offer a fragile service. Fragile or breakable items should not be sent on any of our services.
7.5 NI Parcels cannot compensate for additional expenses, purchases or loss of income due to the non-collection or delay of a shipment.
7.6 If your shipment is delivered 5 working days or later than the expected delivery day NI Parcels may offer partial refunds up to a maximum of 50%. This is not applicable for delays in customs, labels falling off or due to adverse conditions such as border restrictions, high volume periods or weather conditions. Delivery dates are expected dates and not guaranteed.
7.7 No refunds will be offered for any shipments that contain prohibited items.
7.8 Each consignment booked through NI Parcels has compensation cover against damage and loss. Each courier provides £50 inclusive cover, you can extend your cover with NI Parcels up to the maximum cover of £1000. This is not applicable if the labels come off a shipment. Compensation cover is for the shipment as a whole and not per item.
7.9 In the instance of partial loss or damage, compensation will be offered for the actual damage or loss suffered compared to the total shipment cover and total items sent without issue. E.g If 10 items are sent and 1 suffers loss or damage, 10% of your compensation cover will apply to the 1 item.
7.10 If you do not take out any additional cover you agree that the shipment you are sending is not worth more than the inclusive cover or accept sole responsibility of any additional costs or loss if your items are damaged or lost.
7.11 Inclusive cover is provided by the courier and is in no way related to any cover NI Parcels may provide. NI Parcels is not responsible for any decision that the courier makes in relation to any claims.
7.12 Cover purchased above the inclusive cover is provided by NI Parcels and is covered by its own terms and conditions.
7.13 Cover purchased for items on our prohibited and non compensation list cannot be refunded. It is the customer's responsibility to check this list before completing an order.
7.14 Packaging is not covered by compensation cover. Items must be packaged correctly and as per this specification otherwise your shipment may not be collected, and if collected would not be covered by compensation cover. It is very important to package your item correctly and safely.
7.15 Compensation cover is not new for old. We may only pay up to 50% of the value of an item if it is more than 6 months old.
7.16 If you purchase compensation cover from NI Parcels the courier is still responsible for the cover they provide and this is not cancelled by purchasing compensation cover from NI Parcels.
7.17 Approved claims must be accepted within 7 days. When a claim has been paid out NI Parcels LTD is no longer liable for the loss or damage associated with the booking.
7.18 NI Parcels reserves the right to change the terms and conditions at any time.
Delivery Policy
Your items will be delivered as per the couriers displayed transit times. Transit or delivery times are quoted in working days.
A working day is Monday Friday, excluding Public Holidays.
These times are not guaranteed. Remote locations can take an extra 1 2 working days.
During busy periods there can be delays due to the volume of items being sent, please allow an extra day or two for delivery and please check your tracking.
Remote locations can take an extra 1 2 working days.
Privacy Policy
This privacy policy sets out how Uni Baggage LTD uses and protects any information that you give Uni Baggage LTD when you use this website. Uni Baggage LTD is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Uni Baggage LTD may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes, we will email you if it is updated. This policy is effective from 01/01/2012.
We may collect the following information:
- Name
- Contact information including email address and phone number
- Demographic information such as postcode, collection and delivery address, IP address, preferences and interests
- Other information relevant to processing your order
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- To provide you with order confirmation details and tracking information for your shipment.
- To contact you regarding any issues with your order.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. You can unsubscribe at any time at the bottom of all emails. This will not affect your transactional emails for orders and tracking. You can update the emails you get for tracking information from the My Account section of the website.
- We may contact you by email, phone or mail. We may use the information to customise the website according to your interests.
From time to time, we may also use your information to contact you for market research purposes or ask for your feedback on our services.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
We will not sell, distribute or lease your personal information to third parties unless we have your permission, it is required to process your order or is required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
We only share the necessarily information (name, phone number and address) to the collection/delivery courier so they are able to collect and deliver your shipment without issue. We may also share your name and address with the payment processor in order to make successful payments for your orders.
You may request details of personal information which we hold about you under the Data Protection Act 1998 and the GDPR effective 25th May 2018. If you would like a copy of the information held on you please email [email protected] or write to:
Data Controller
Uni Baggage
85 Sydenham Road
Belfast
BT3 9DJ
If emailing us to request this information you will need to use the email you used to book your order with and we will need to confirm your identity before releasing any information.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
You can request information we hold about you and your orders to be removed/deleted once your shipment has been delivered and there are no outstanding charges with Uni Baggage, the couriers or any government agencies, we allow a period of 90 days to insure all items have been delivered and there are no charges due. Please email us using the email you booked with to request the information we hold on file and you can then request for all or sections of the information to be removed after a period of 90 days.
We do not use personal data to make automated decisions.
We request information from you in order to process your order effectively, we are unable to place any orders without the information we outlined above including put not limited to your name, address, phone number and email address. We are unable to accept orders without this information.
Last Updated: 7th January 2022